Privacy Policy

Last updated: May 2026.

Data we collect

Account information (name, email), booking and payment metadata, session notes you provide, pre-visit intake answers, and technical logs required to operate video and notifications.

How we use data

To authenticate users, facilitate bookings and payments, run telehealth sessions, send reminders, and meet legal and operational requirements including fraud prevention and audit trails.

Storage & security

Data is stored in encrypted systems. Medical records are visible only to you, the clinician who added them, and the people you choose to share them with. Staff access is limited by role-based controls. Sensitive files (e.g. lab results) are kept in private storage and shared only through secure, time-limited links.

Sharing

We use trusted payment and video partners only as needed to deliver the service. We do not sell personal data.

Your rights

Depending on your jurisdiction you may request access, correction, or deletion. Sheefacare staff process data subject requests through our internal DSR queue.

Contact

For privacy requests, contact your Sheefacare operator or support channel listed in your deployment.